Purchase and install new AC and humidifer
We hired Dupont to purchase and install an AC unit & humidifier to our forced air system. They promised us that we would get a $50 rebate on the AC unit. However, the manufacturer did not want to honour that, and it was an ongoing issue. Then, a month after the installation, the water connection to the humidifier broke while I was in the hospital. We got home from the hospital to find 1/3 of our basement flooded. They came and fixed the connection. On the rebate issue, Dupont finally did help us get the rebate. I felt I really had to pressure them to live up to this part of their commitment to us. $50 is a small amount on a $4,000 job, but they might have been more helpful about it - especially as we never sought damages for the water damage done as a result of the poor connection to the humidifier.
- Approximate cost of services:
- $4,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
It is unfortunate that the water connection to the humidifier broke. When we received the call a month and a half after the installation, we dispatched a technician immediately to correct the issue. No damages were reported to us nor was compensation discussed due to this problem. We at Dupont Heating and Air Conditioning thrive to satisfy our customers and leave them with a sense of security and a job well done. On the issue of the rebate, we submit rebate forms to the manufacturer and after that we can only call them and push them to process in a timely manner. We have no control over the time it takes for customers to receive the rebates other than being told it takes between 6 to 8 weeks to process. If the customer wishes to contact me to discuss the issue he can reach me at 416-532-2859 and ask for Mike Logozzo. I'll be more than happy to help this customer and I deeply regret the fact that this customer remianed unsatisfied with the work completed by us.