They started strong but finished weak. David's self-proclaimed attention to detail was lacking - it was clear once we rejected a couple of his ideas (we also accepted some good ones) he lost interest. For example, we asked repeatedly for specific deesign solutions for telephone placement, platter storage, recycle and garbage storage. He ignored these requests. He gave our contractor a hard time about some dimensions saying "look at the diagram". I finally had to call him to say "there are no dimensions on the diagram" (and he admitted I was right). Followup on problems was horrendous - it very much seemed that once they had the money we couldn't even get a phone call returned. They said the installer they sent us was their best but he caused much of the problem (and they would never take responsibility for a problem without an argument). For what we paid I expected much better. ($130K was the total project cost - D&B's bill was part of this).
- Approximate cost of services:
- $130,000.00