Basement drains were backing up - called Drainworks based on Homestars recommendation. They arrived quickly and determined the cause was the trap outside the house. They recommended replacing the trap and bringing the outside plumbing up to code. Was satisfied at the time - they said our drains were in great shape after the work = but 2 months later our drains are blocked again. Called Drainworks who will only guarantee the 4 feet of pipe they put in. Want to charge us for another camera inspection - $265. Called another plumber who told us that the outside access they installed was inaccessible because of where they placed it - under our porch steps. Fixing their oversights will cost us hundreds more. Will never use them again.
- Approximate cost of services:
- $2,400.00
- Company Response
Jen. Your warranty is on the pipe that we replaced, as such, there is no warranty on anything that we did not replace. You don’t expect to have a warranty on something we haven’t done, do you? Also, to clarify regarding what you deem as an oversight, as we only replaced a portion of your existing pipe (4ft out of approximately 100ft of sewer line) therefore the location of the outside access points was not determined by us, but rather is determined by the location of where your original pipe was located. Also, you mentioned that your drains were in “great shape after the work” but to clarify, the final inspection report reviewed, acknowledged and signed by you at the completion of our work does indicate – in fact – the contrary, that you have improper and illegal connections of your washroom to your basement floor drain. Lastly, we do not charge for warranty related issues. DrainWorks was more than happy to visit your home to determine whether or not your complaint had anything to do with warranty with a camera inspection. If the issue was with our work, then it would be under warranty and would have been dealt with at no charge by DrainWorks, but if it had nothing to do with our work, then it is not under warranty and as such you would be responsible for the cost of the inspection. You declined this service.