Suspicious smell, good advice, happy client
I've hired Drainworks 2-3 times over the last 10 years and have always been satisfied. This time, there was a suspicious smell in the basement, which was not clearly or only a drain smell. Armando came and scoped the drains. He located an old cleanout that had been improperly sealed and rocks (!) inside a drain. He suspected a broken cast iron pipe and recommended that we dig up at and around that location. Lo and behold, there was no cracked drain but 2 open drains that had never been capped and from which smells and rodents could come out under a raised floor. DW removed the old drains, reconfigured them properly and closed up. It's been less than a week but the problem is solved and the smell gone. This was a complex and unusual situation for which I was grateful to have retained experienced professionals with good judgment. As always, the work was performed when agreed and at the agreed price.
- Approximate cost of services:
- $4,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
**Thanks Vincent** It was a pleasure reading your review to learn that you have always been satisfied with the service DrainWorks provides and also to know that we are your first choice for all your plumbing and drain needs, whether they be small or complicated. It is very rewarding to know that we could be of assistance and that your problem is solved. Thank you for your continued patronage; we value your feedback and look forward to hearing from you should you require plumbing or drain service again in the future.