Drain Masters DID A LOUSY JOB , REMOVED OUR PROPERTY, AND THEN TOLD US TO BUG OFF.
Gerry the owner, promised trenchless sewer replacement and they did not do so. The job took 3 days longer longer than they said, the clean up team left with our cones and pilons, and the sewer line they put in has now backed up again less than 6 weeks after their work is done.
When I called Gerry the owner he THREATENED ME IN ADDITION TO THE $5000 WE PAID HIM WE HAVE HAD TO PAY AN ADDITIONAL $500 TO FIX THEIR WORK AND TO REPLACE WHAT THEY CARRIED AWAY WITH THEM FROM OUR YARD
- Approximate cost of services:
- $5,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Has it turned out the problem was inside the home & had nothing to do with the work Drain Master performed & the items that were accidentally taken were 4 small orange safety cones, when we attended the property to investigate the problem - we were told to leave the property, so we were not even allowed to investigate as to what the problem was, we were told by the City of Vancouver as to what the problem was, which was a blockage inside of the house, not in the outside sewer line that Drain Master had replaced, which is working just fine.