I agreed over the phone to have Dr. Green do some lawn care work at my home. They came and left a sign on my lawn and a bill in my mailbox but did not do the work listed on their bill (or any work). I called to tell them that. The customer service lady apologized and said that the Calgary manager would call me. He didn't. A month later I received a "late payment invoice". I called the customer service lady again and told her that I wasn't going to pay a bill for services that were never provided. Then I started getting "collection" phone calls from them. I just spoke with the customer service lady again today - she was rude and suggested that she might be able to take some token amount off the bill but that was all that she could do. I couldn't believe my ears. I refused to pay any amount and reiterated that the services billed for were not even provided. She said that my account with them would be sent to collections. Brutal. Dr. Scam is right. I would highly recommend staying away from them.
- Approximate cost of services:
- $60.00
- Company Response
I am sorry to hear that you have had such a negative experience with our company. We are a family owned and operated business and pride ourselves on providing quality workmanship and customer service to all of our clients. My name is Kyle Ratcliffe and I will be handling customer complaints from this point forward and I would welcome the opportunity to rectify your issue. I invite you to please contact me so we can further discuss your particular issue. My contact information is as follows: telephone 519.489.6004 ext 217 and email kyle@doctorgreen.com. I look forward to speaking with you.