Lawncare - weed control & fertilization
I ordered the lawncare service in 2010 and was VERY disappointed with the results so I decided not to renew the service this year. Imagine my surprise at returning from work one day in April to find a Dr Green sign on the lawn. Now they are continually hounding me for money. I explained how disappointed I was in their service, but no offer of recompense. One customer service rep stated that they had my voice on tape agreeing to the continuous care. I told him that if I heard that tape I would be willing to pay. He was to call back with the recording...NOTHING. Yet the bills keep on coming...Today I called again and they indicated I could settle by paying 1/2 the invoice, but they want to include the accrued interest. If I did not pay it would go to collections. WHAT to do - do I want to ruin my credit rating over the cost of $25? But the priniciple of the matter is that I should not have to pay for something I did not order.
Please be aware and cancel service immediately if you are unhappy.
- Approximate cost of services:
- $160.00
- Company Response
I am sorry to hear that you have had such a negative experience with our company. We are a family owned and operated business and pride ourselves on providing quality workmanship and customer service to all of our clients. My name is Kyle Ratcliffe and I will be handling customer complaints from this point forward and I would welcome the opportunity to rectify your issue. I invite you to please contact me so we can further discuss your particular issue. My contact information is as follows: telephone 519.489.6004 ext 217 and email kyle@doctorgreen.com. I look forward to speaking with you.