We used this company for two years. In our second year, with treatment, our grass looked awful! It was the worst on the street. I placed a call and told them how dissatisfied I was with their service and that a lawn that is meticulously maintained should not look the way it did. I asked that they come out and fix it. Sure they came out and fixed it right away....an charged me for it. When I got the bill I contacted them and was furious. First they ruin my lawn or don't do any "treatment" to prevent the mess and then they charge for it. Well, I told them not to contact me again because I did not want their services for the following year. They told me that it was noted. Fast forward to March of this year, I was getting ready for work and lo'and behold a Dr. Green truck leaving my house. I went outside and found an invoice. I called the company and spoke to a rep who told me not to worry about it the account should have been closed and no amount would be owing. Wonderful!...or so I thought. This week I see an invoice from Dr. Green in my mailbox. I called them and they told me that the rep should have cleared the amount owing and that because i didn't contact them in the winter to cancel for the spring the contract was continuous. What??? I explained how livid i was in the summer and how I did not want them coming out again. They said the only note they had was that "customer may want to cancel for next spring"...I was so angry last summer, I know and clearly recall saying "please do not call me for next season as I do not want you stepping foot on my property. I do not want your services". Conveniently, they don't have those notes and only have "may want to cancel". On top of that, they offered to split the cost and only have me pay half of the amount. It's not the $25 or $50... now its the principle. They try to suck people into paying for something they didn't ask for. I wouldn't recommend this company to my worst enemy. I have not paid them and will not pay them. They screwed up and didn't take accurate notes and now they are trying to get paid for it. I am not giving in. BUYER BEWARE! DO NOT HIRE THIS COMPANY!
- Approximate cost of services:
- $250.00
- Company Response
I am sorry to hear that you have had such a negative experience with our company. We are a family owned and operated business and pride ourselves on providing quality workmanship and customer service to all of our clients. My name is Kyle Ratcliffe and I will be handling customer complaints from this point forward and I would welcome the opportunity to rectify your issue. I invite you to please contact me so we can further discuss your particular issue. My contact information is as follows: telephone 519.489.6004 ext 217 and email kyle@doctorgreen.com. I look forward to speaking with you.