I am very upset with Dr. Green. I decided to hire professionals this year to give me a beautiful lawn because I am putting my house up for sale at the end of the summer. First visit: Most of the lawn was done, but they skipped a rather large portion for some reason. I tried calling, but it took 6 times before I wasn't hung up on and finally got through to somebody. Customer service was good, and that's the only reason I am giving 1 star. Someone was sent out to do the portion of lawn that was missed, so I was happy. I received a notice early in May that my aerating and over seeding was going to be done on May 20th and we could not mow the lawn for 3 weeks after. We made sure to mow the grass short so it was ready to go. The 20th was a beautiful day, but nobody showed. Many days later I tried calling to see what was going on, and every time, I just kept getting hung up on. I e-mailed and explained the issue and that I could not get through, and customer service responded by sending me the phone number! I kept calling and finally got through and explained my issue, and all I was told is that they have no idea why nobody came, but they promised it would be done by that Friday. How does something like this happened in the first place? A huge company like this just forgot? Anyway, I'm writing this on Monday, Friday has come and gone. I really want my money back, I'm so angry with this company!
- Approximate cost of services:
- $440.00
- Company Response
Hi Amber,
I apologize if we were not able to assist you right away, but I am pleased to hear than when you did get a hold of a rep. that they were courteous and helpful. I can understand your frustration. I am not sure why it has not gone out yet although I am sure there is an explanation. Please email me at courtneyg@doctorgreen.com so I can look into this for you.