FRAUD ALERT: Do not prepay this company. They have not provided service and will not give our money back. In March we responded to a flyer left on our door for an Aeration Package. Dr. Green immediately charged my credit card $239.20 for the service. We called the Dr. Green Customer Service Department weekly through April and May to try to get them to come and Aerate our lawn. In June we suggested canceling the Package, Customer Service promptly cancelled the service and said a Manager would call us back to discuss repayment. No one called. We just contacted customer service and we are now being told that the service is cancelled and they do not provide refunds. I also tried to contact the person who attaches their email to each of these reviews and was politely told that there was nothing that she could do to help us.
- Approximate cost of services:
- $239.20
- Company Response
Hello Ryan,
I am sorry to hear of your trouble. Our policy states that all sales are final and we do not issue refunds unfortunately. Please keep in mind the reason we dont offer refunds is simply because lawn care is a process, we do not want to sign you up for only one or two visits as around the 3rd or 4th visit is when you will begin to see a great change in your lawn. If there is anything else I can do to help, please let me know.
Thank you,