Terrible service. Cannot get to customer service reps - when you call them you get the can we call you back we are very busy. No one gets back to you for days. You have to keep calling. I was not satisfied with the services and wanted for a someone to come out ( for a free revisit included in my package). According to them they scheduled someone for the next day no one showed up I kept calling trying to figure out when someone would show up - the response was we are very busy we will get to you when we are not as busy. When would that be in January when we have snow on the ground. I finally got to a supervisor and was told that she will schedule the appointment and that they really do care about their customers, well I did not get that impression. I cancelled my service - and was told that someone will contact me to arrange for the refund. Well guess what no has and I have no refund and no service. It has been a month - no one is contacting me. I requested a call from a supervisor and still have not heard from them. Nice racket they are running - they take your money promise you service, when you don't get the service you bought they ignore and keep your money. Stay away from this place!!!!!!!
- Approximate cost of services:
- $250.00
- Company Response
Hi Helen,
I am sorry to hear of the trouble you have been having. If you can please provide me with your customer number so I can look further into your account so I can further assist you. If you did cancel the account the would not be able to perform any further service, and they do not issue refunds, I apologize for that.
Thank you,