Dr Green Lawn Care Services

I decided to give Dr. Green a try this season much against my wife's wishes, and signed up for the "Very Best Plan + Aeration + Grub Control + over seeding" and paid in advance, which was my biggest mistake.
They came out to my property for the "very best first treatment" to fertalize April 9th, no issue.They then came back on May 13th for the "very best second visit" and did not do the aeration or over seeding. I called the office and asked why this had not been done to which they responded, not to worry we will be doing the aeration in the next couple weeks seperately and its too early for overseedeing, we'll be back. I remarked how the weeds had not been affected by the first treatment so they revisited to "retreat fertalizer" on May 15th......still no aeration or overseeding.
A couple days after this (May 23 -23) they visited my property to do the aeration but were unable to do so as i had not marked the underground sprinklers. I have an above ground system through the beds and ONE head underground that is VERY visible, they left me markers to mark the heads which i duly attended to. I called the office and complained as i had given all this information to the assistant on my last call.
June 6th, i arrive home to find a note from Dr. Green. MUST MARK SPRINKLER SYSTEM FOR AERATION, the tech must have been blind as the markers were,and STILL are in place as requested. I called the office June 7th, to speak to a supervisor which was very frustrating as one was not available but they would get one to call back!!
Eventually i get a call back by a supervisor who was no help at all so i asked to escalte my dissatisfaction to the next level but again no one was availabel to talk to me but someone would call me back within 10 minutes. A DAY LATER AND I HAVE NOT HEARD BACK from Dr. Green. I still await my aeration that i wanted in the spring along with over seeding so i could at least have 2-3 weeks of early season watering for the grass to get established.
I WILL NOT be using DR. GREEN ever again and believe they are not worthy of a rating!!