Dr. Green offered a great price and provided the services as promised. The problem was with the billing practices. I always paid for the full year to obtain their discount. We used their services for two years and decided to discontinue for the third season.
They continued to provide a service that was unrequested. Through system crashes they lost our notice of cancellation. The service provider made 3 trips to our house and billed us a sum of money which exceeded the amount for the entire season, even though they one visit was hampered by a locked gate (they had been advised that we did not want their service and showed up anyway).
This was not resolved in a satisfactory matter. Landscape Ontario was contacted and they where not onboard with Dr. Green's "continuous service" practices. There was never any agreement to enter into continuous services with Dr. Green. It is now in the fine print and buyer beware that you should cancel in writing if you no longer require their lawn care.
Unfortunately, we had referred them to our neighbours and they also had a similar issue with this company.
- Approximate cost of services:
- $250.00
- What could this company do to improve their services?
- Be more transparent. If their services are continuous, they need to clearly state this on their literature. I did not sign a contract as our transactions were done on the phone and paid for on a yearly basis.
- Any advice to offer fellow homeowners facing a similar project?
- Request information on cancelling your lawn services, prior to entering into a service agreement.
- Company Response
I am sorry to hear that you have had such a negative experience with our company. We are a family owned and operated business and pride ourselves on providing quality workmanship and customer service to all of our clients. My name is Kyle Ratcliffe and I will be handling customer complaints from this point forward and I would welcome the opportunity to rectify your issue. I invite you to please contact me so we can further discuss your particular issue. My contact information is as follows: telephone 519.489.6004 ext 217 and email kyle@doctorgreen.com. I look forward to speaking with you.