So far the services provided by Dr Green has very poor. This first service provider who I had to make repeat calls to remind them about the services they promised to deliver at that time I signed and services they were providing are no very near to what was agreed. For example I had request them numerous times for the aeration it took them 8 weeks to get it completed whereas they had done by beginning by end of mid May but it was never done till beginning of June. Then I had to follow for fertilizer application and the customer services kept saying they did it according to the information they received from their operation.Finally the supervisor had to come and verified it was never done and he had to do the fertilizer. Same the goes for weed control and when the guy came to do the weed control instead of doing blanket weed control he only did spot weed control and due to that now I have weeds growing every where. I have requested the customer services to do the blanket weed control. If I have to follow up everytime that is just frustrating.Plus I also learnt that they do not have service team at Oshawa and everytime the guys were travelling from Missassauga to perform the services for me. They were telling it was so much waste of their time and difficult to respond to my service.But what frustrates me the most is that their sales team sells you something and customer services try to get the service but the operations are so lagging behind to deliver the services promised to the customer such as myself who has made all the payments for the services that the customer experience is very poor. I cannot even cancel the services because they will not refund my money for the pain their causing me. I will not go with next year and will not recommend to anyone until they seriously mend their way of delivering quality services.
- Approximate cost of services:
- $250.00