receiving calls from collectors
I am a first time dr Gren customer( 2011). I paid for the full service in the beginning of the season. there customer service was good but they had to come several times to repeat the job. I was patient with them and felt that they were trying. But the reason I am writing this review is that they have send me to collectors . I have been receiving calls 2to 3 times a day for the last 3 days. I am frustrated and I don't now what to do. I paid for a full year than I asked for over seeding which I was told would cost &78.20 I agreed to it and did not receive an invoice for that amount. Bee\n I good customer I called them to ask of my balance and they told me it was over 160 I explained to them and they agreed that my balance was $78.20 and I told them I will pay the next day online. I since I made that call I have been receiving calls from collectors. these does not make any sense . Somebody needs to check on this. I think this is a joke. I received a call from customer service at 6.00 pm Friday apologizing then a received a call at 8.00 PM from the collectors and these is still going on. I want them to stop calling my home. I will never never ever use Dr Green You've lost A customer. Call me and lets resolve this
- Approximate cost of services:
- $0.00
- Company Response
Hi Kinsi,
I am very sorry to hear about your negative experience with Dr. Green. I assure you that as a family owned and operated business, our customers are number 1 and out top priority. I will be looking into your account and handling things from here on out. i will follow up with you shortly to discuss your issues.
I look forward to speaking with you soon.
Kyle Ratcliffe