Dominion Roofing

- great job removing 3 layers of old shingles removed for a brand new asphalt shingle roof;
- crew went over entire yard with magnets to ensure all random nails picked up and discarded;
- asked for a roof vent to be installed for a bathroom fan, but they didn't line it up properly, nor did they cut the hole so we could complete the connection;
- when black edging trim (sealing strips?) was installed for our white shingles against a pale brick, we asked for it to be replaced, which happened with no muss or fuss.

THEY PROVIDED A GREAT PRODUCT. THEY ALSO DELIVERED EXCELLENT WORKMANSHIP. IN ADDITION, THEY WERE ATTENTIVE TO DETAIL. THEY ALSO CAME BACK AND REPAIRED A LEAK VERY QUICKLY. I WAS VERY SATSIFIED WITH THEIR WORK.

Here are my problems with this company
1) They send subcontractors to do my job. I chose them thinking that I was getting a big company with a long standing reputation.

2) They did not start work on the day that they were supposed to. When I phoned to check what was going on they seemed surprised and had no idea that my job was to be done. They had given me a call earlier to confirm the start date so I figured there was no reason to be concerned..... until they didn't show up on that date.

3) I opted to have downpipe extensions and underlayment to cover the entire roof. The downpipes were never extended and the underlayment was not placed everywhere. If I had not come home from work one day and noticed that the shingles were going directly onto the wood I would have been none the wiser. Lesson learned watch them while they work. To be clear underlayment was put in some places but not in all places. This is a problem because I had requested for underlayment to be put everywhere (as per the contract).

4) During the skylight replacement our dining room floor received a 2 inch gash in the wood. Not covered by the contract. :(

5) They were slow to respond to e-mails and phone calls when I was displeased about the points above. Sometimes it took more than a week for a response.

8) Production manager failed to ensure that the job done was as per the contract. Made me wonder why I was paying for a production manager.

9) At one point I was arguing with the production manager and his general manager over what was to be done. I was willing to have them come back and fix the job. They refused to remove all shingles and do the job again so that I could be certain that underlayment was placed everywhere. The compromise was that they would cover the cost of a third party roof inspector of my choosing to a maximum of $500.

10) After speaking with two different home inspectors I was advised to offer to pay for only the work that was done and be done with the issue since the roof was done to code. The original job was quoted for 14K and the final adjusted price was 11K. This took two weeks to come to an agreement.

As a footnote: I paid them the full amount the day after that I received the final bill.

11) Oh I forgot that they also stated on the original contract that 10 vents should be installed. But they only installed 6. Another failure on the part of the production manager,

12) Workmanship was mediocre. A woven valley was used in one spot instead of a steel valley. That means this valley on the roof will not last as long since it is just overlapping shingles instead of a metal lining.

13) Clean up was not very good. Found broken shingles in the eaves troughs and in the garden.

All in all I was looking for a premium roof. They were happy to charge me for one but did very little to ensure that I was getting what I had paid for.

Dominion has a fairly large staff of office workers so that means their salaries/overhead is built into the cost.

Look elsewhere.

Dominion installed a new roof - 3 months later a tile blew off and 9 months later water started coming in to the house from a vent they had installed down one floor into an inside hallway. Although they resealed the vent (perhaps) the General Manager had difficulty getting hold of his installer (Rocky), refused to call us back on several occasions and eventually declined to return our phone calls.

Shop anywhere else.

Pat at Dominion roofing was extremely proffesional, friendly and timely in estimating, coordinating and replacing our home roof. In fact all the staff at Dominion were very easy to deal with. I would highly reccomend them for any roofing needs.

Dominion Roofing is a long established company which, to our knowledge, had a good reputation for quality and workmanship. Unfortunately, first appearances can be misleading.

We elected to have Dominion Roofing re-shingle our home and replace all our eves troughs because we THOUGHT we were dealing with an established well known company. We found out after the fact, they sub-contract a lot of work, especially when dealing with existing home situations.

The roofing sub-contractor was not properly instructed to do
shingles on an end wall. He had to come back. The installation in the end was acceptable, but definately not top of the line.

The eves trough on one side of the house was not properly sloped and water pooled in the eves.

The eves were not properly caulked at one section such that you would see day light shining through when standing on the ground.

A number of the eves brackets were not screwed into anything and just slide around in the eves.

After some telephone tag and some pointed discussion, the eves situations were corrected.

After the corrective actions were taken I still had to re-do the down spout myself because they didn't bother to properly adjust the downspout after correction for the slope problem.

In the end, had we known what we know now we would NOT have knowingly paid the premium to hire Dominion Roofing. We feel we recieved no better an installation or service then we would have recieved from a number of other less well known companies. In fact we likely talked to a least one or two people who are also sub-contractors for Dominion Roof and who were quoting lower pricing to us directly.

Lesson for this project: If you are paying a premium price make sure you are not paying a middle man just to go and find a sub-contractor you could have hired yourself more economically.

They were a great company to work with. They replaced our old roof and installed new eves trough and facial. They were very punctual and professional. We were very satisfied.

New roof installed in September 06, Account manager came to my home to help choose shingle colour, work was done on time. Clean up was perfect.

Wonderful service, reasonable prices. They were timely and patient. Our new roof looks much better.