Dominion Roofing

Our home is 10 yrs. old and our shingles started lifting. We obtained 4 quotes for the repairs. Dominion, although not the cheapest, was the most knowledgeable, offered the best shingles and explained everything in detail to us. The whole process took 1 week to complete from the contact time until our roof was installed (in December). I was extremely satisfied and would recommend this company to anyone needing roof work done. They cleaned up all debris before they left and everything was in mint condition.

Do not hire these people! I presented the minor problem to them in general terms as I am not a roofer and they were unable to fix it! Simply put, at the corner of our house where each side of the eaves meet was leaking. They lacked the ability to listen, problem solve and work on a job until it is complete. They charged me in full. The problem was not fixed and they were unwilling to come back without charging after the first rain. Now I have to hire someone else!

I woke up to the sound of dripping water after a thaw and Dominion came right away and tarped off the problem and the next day it was repaired. The guys were very skilled and had a lot of knowledge in roofing. I was contacted every step of the way and would use them again

I have an six-plex apartment complex. January 29th 3 tenants contacted me due to water leaking continuously into all three apartments (one apartment above the other).

I called a number of roofing companies and Dominion Roofing was the first one met with me at the property. He sales rep saw the large soup pots of water, and ceiling damage (design-textured plaster ceiling). He also went up onto the flat roof to inspect the problem.

He estimated the repair to take between 2-3 hours. He continued that a deposit was required to secure a repair appointment. I paid this immediately.

Then I waited.

The following week we had spring-like weather. But my 2-3 hour repair appointment wasn't scheduled.

Fourteen (14) days after taking my deposit, I still hadn't been given an appointment. However by now the snow was melting and water was streaming continuously through all 3 apartments. Water damage was now extensive, spreading across 30 % of the ceiling and soaking hardwood floors in all 3 apartments, which hadn't originally been a problem.

I relayed the severity of damage to Dominion Roofing asking them to see for themselves the pervasive damage far beyond that originally requiring roofing repair. Why had they pressed me for a deposit? Even when paying the deposit I questioned when my repair would be scheduled. The answer was, deposit first before appointment detail could be provided.

Now if my situation was not urgent, I could understand a slippery appointment timeline. But under the circumstances, the damage to my 3 apartments now exceeds $1,000. This amount slightly exceeds the cost of my roof repair, and is absolutely due to Dominion Roofing not making my 2-3 hours a priority.

Anyway, two weeks after losing my deposit to them, and faced with daily calls from tenants, I became insistent with Dominion Roofing to schedule my repair. I was told "tentatively in two days". The day before my "tentative" appointment I called several times to confirm the appointment. My calls went unanswered. On the day of my tentative appointment, I reached someone and was told they couldn't fit my repair in.

After much discussion, they agreed to do it before the end of the week. Now the repair has just been completed. It is too soon to know if the job was done satisfactorily as only time will tell. Ironically, it took only take a few hours to fix. But now I must repair 3 apartments' ceilings and floors, which was absolutely unnecessary almost 3 weeks ago.

So, if you need urgent repair, these are not the guys to call, even though they were first on the scene. They viewed for themselves that water was entering 3 apartments, yet my 2-3 hours wasn't their priority.

If you are desperate enough to use Dominion Roofing, please don't give a deposit before securing a repair date. They got me good. But hopefully they won't get you.

P.S. I feel compelled to update my review. I actually had reason to go up on the flat roof after Dominion Roofing had completed their "repair". It turned out the job was not completed!

I immediately called them. They immediately agreed it required completion and scheduled it for the following business day.
However I must stress that it was I who accidentily viewed the job and discovered that it was incomplete.

Update. I had further problems with my roof indirectly resulting from correcting a plumbing problem. To Dominion Roofing's credit, they quickly came out this time to correct the issue, which they successfully accomplished.

The job was quick, just 2 days for an approx. 2800 square foot house with a slightly complicated roof line. Job included all new flashing and roof vents. The new roof looks great, premium, life-time warranty shingles. The clean-up was just ok, not as good as I expected since the pride themselves on their clean-up. Even after their "magnetic sweep" we still found lots of nails all over our yard & deck, and also quite a bit of small garbage that wasn't picked up. They missed sealing one small section of flashing that I am trying to get them to return to complete, we'll see how that goes. Overall, we love the new roof, but there is nothing that stands out as "great!" about this company.

The roof on our 20 year old home in Thornhill had reached the end of it's life and was in need of replacement and I was referred by a neighbour to Dominion. I contacted 3 other companies ans got 2 other quotes and Dominion was not only the best price, they actually kept all of their promises. They provided a professional quote, clearly explained the work, provided sample shingles for colour selection and performed as promised. Their quote was nearly $1000 less than other quotes.

A perfect experience right from the start with salesman Chevy being the only person to quote by actually getting on roof. Gary and his team of roofers were extremely professional. They all worked as if it was their own home. They were incredibly tidy to the point that at the end of every work day I would never have known they were there if not for the beautiful new roof appearing on our home. The quality and pride of job was unbeatable. Not the cheapest or the most expensive but worth every penny. Thank you for restoring my faith in home contracting, I wish you did kitchens!

They did a great job with the sloping part of my roof.

I requested them to quote on my flat roof but was double what other quotes were - so i didn't have them do it.

We hired Domion a few years ago to repair our roof. They were also required to replace some skylights. They did a great job. During the work there was an accident which damaged some property. They came back to fix the issue very quickly. A few years later there was an issue still under their warranty and they came back within a few days to check and arrange to fix the issue. They were great.