Enercare Home Services

I am trying for the last 10 years to cancel my water-heater rental to be able to install an tankless and more energy efficient unit. The unit I have is 18 years old and was charged $345 for buyout cost. The rental cost increased from $24 to $42 within the last 18 years without any justification. Also, Enercare did not want to take back the unit and was told to dispose of it myself instead of them recycle the unit.

Shane and Nolan were on time and courteous. They were very professional and didn't leave any mess

NEEDED TO REPLACE A LEAKING HOT WATER TANK. THE WORKERS WERE PROFESSIONAL AND LAID A RUNNER TO PROTECT OUR FLOORING.

Tankless water heater was replaced April 8th. Have not received the documentation for the rental, called Enercare twice I was advised today I should receive by May 10th. If I don't received, call back. This is ridiculous. This is not good customer service.

I bought a furnace a couple of days ago. The sales person was very good, explained the details, well not in the first meeting. But, he answered all my questions.
Jeff from thier team was a professional tech.great job

Jordan, Podraic and Pream were absolutely wonderful ... they showed up on time and worked without any breaks from 9:30 right through to 4:30. They were pleasant, efficient, knowledgeable and thorough as well as conscientious and meticulous in ensuring that they did not track in any debris from outside on a cold, wet and windy day.

I noticed water on my main floor, Dripping from above and was unsure where the issue was coming from. I immediately called EnerCare, and explained my observations. They promptly sent someone out who quickly identified the problem. Realizing that a connection in my shower stall was leaking, He wasted no time in repairing it. Im so grateful that at least parts were not required to be ordered. Technician had everything handy and Promptly fixed the problem. I Have always used EnerCare, and will definitely continue to use them.

I've signed electrical protection plan with enervate and thought I would be protected in case of electrical malfunction. Soon enough I got very disappointed. I've made an appointment for electrical service on Sunday in the window 10:00-14:00. On the day of scheduled service I called the customer service to find out if my service call is on the way, was told technician would call me half an hour prior. I patiently waited for the phone call. Instead at 10:57 AM I received email with a receipt from Enercare for service that never happened. I called customer service again - was promised to receive a call from scheduler with the appointment for the same day. At 2:00 pm when nobody called me - placed another call, spoke to agent Andreas and supervisor Juliet ( call lasted about 1 hour with innumerable holds). Juliet promised scheduler would call me shortly to make an appointment for me at my convenience. Nobody called - instead I received email with an appointment for the most inconvenient time for me. My advise to anyone thinking about signing any protection plan with Enercare - stay away!!! Save your emotions, time, money. Find another provider.

MY 15+ YEARS OLD FURNACE WAS DUE FOR A CHECKUP. ENERCARE PHONED ME TO MAKE AN APPOINTMENT. ON APRIL 4, 2024 ENERCARE TECHNICIAN CRAIG CAME TO MY HOME AND INSPECTED THE FURNACE. CRAIG FOUND THAT THE FURNACE WAS BEYOND ITS LIFE SPAN AND LOCKED IT OUT OF SERVICE. THE FURNACE WAS 15+ YEARS OLD. HE MADE ARRANGEMENTS FOR TO HAVE AN ENERCARE CUSTOMER SERVICE AGENT FOR THE NEXT DAY, APRIL 5, 2024. THE CUSTOMER SERVICE AGENT KEPT THE APPOINTMENT AND CHECKED OUT THE FURNACE AND THE FURNACE AREA. HE THEN INFORMED MY WIFE AND I WHAT NEEDED TO BE DONE. HE LET US KNOW WHAT TYPE AND MODEL OF FURNACE WAS TO BE SOLD TO US AND INSTALLED. HE ALSO GAVE US INFORMATION ON WHAT OTHER WORK NEEDED TO BE DONE UPON INSTALLATION. I SIGNED A PURCHASE ORDER FOR A NEW CARRIER HIGH EFFICIENCY FURNACE. AN APPOINTMENT WAS MADE FOR AN INSPECTOR FOR APRIL 6, 2024. AFTER THAT, A TENTATIVE DATE WAS TO BE SET FOR THE FURNACE INSTALLATION. DUE TO THE FACT THAT WE HAD RECEIVED THE VERY BEST OF CUSTOMER SERVICE WITH IN DEPTH EXPLANATIONS OF EVERY STEP FROM PURCHASE TO INSTALLATION OF OUR NEW FURNACE, I RECOMMEND ENERCARE HOME SERVICES TO ANY/EVERYONE. WE HAVE AND ARE RECEIVING THE VERY BEST SERVICE THAT CAN BE PROVIDED TO US ENERCARE. THANK YOU ENERCARE, AND, TO YOUR EMPLOYEES NAMELY CRAIG AND KEN. KEEP UP THE GOOD WORK. KUDOS.

The main issue with my furnace was misdiagnosed with 2 technicians and they suggested to buy a new furnace (5700). Had to hire third party to diagnose and fix it (total cost 1186.50). The Enercare only refunded 50% of the total cost after another visit and several phone calls. I dont trust them any more and at least they could do was to pay the total amount. I will not recommend them anymore to anyone!