Derek's Tree Service Inc

Tree Service
Mississauga ON L5N 3H6
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Tree Service
Derek's Tree Service Inc
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Reviews for Derek's Tree Service Inc

Average customer rating:
9.9 10 (429 reviews)

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Anne-Marie in Toronto
Anne-Marie in Toronto
2 reviews Scarborough, ON
10/10

removal of dangerous tree

Derek and crew arrived promptly. Derek is knowledgeable and professional and stayed true to his quoted price. The job was done quickly and efficiently. The guys were very respectful of the property as well as my neighbours property which is always a concern. All debris was removed and they even stacked some manageable pieces of wood for my friend to take to the cottage! The price was fair and their professional manner took away any stress. I highly recommend this company to even the most discerning customers. Thanks Derek!

Approximate cost of services:
$300.00
1 of 1 people found this review helpful.
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Company Response

We truly appreciate your excellent review. I also appreciate your business, please recommend us to your friends and family, it was a pleasure to work for you.

Diana in Mississauga
Diana in Mississauga
3 reviews Mississauga, ON
0/10

Remove clay (fill)

I called to have clay that I dug from my garden (this past summer)which I had left on my driveway in a mound. Derek arrived promptly to estimate the job. He advised $150 to pick up the clay and haul to the dump.

I approved.

Derek and his crew arrived on time as promised. I was busy inside my home and did not watch or supervise him. Derek rang the bell to advise the job was completed. I went outside to pay him only to see approximately 3/4 of wheelbarrow full of dirt still remaining on the driveway (edging into the grass) and the workmen spreading other clumps of clay back on my garden. One workman sat on my lawn picking the clay out of his boots - (he left that blob of clay where he sat)

I asked Derek to complete the job and remove the dirt and also - why was he spreading clay back on the garden. He ignored the latter question but stated that the grass had grown over the dirt (?)and it could not be removed. I said that was ridiculous and said it would take me two minutes to rake the dirt from the edge of the grass. I opened the garage door to grab my rake and as I did so, it was clear his crew was packing up and leaving. He said pick up the dirt myself and spread this remaining dirt on the garden - I told him that was the point of having him come (I didn't want the clay fill) and that I expected him to complete the job as promised.

He became very argumentative, yelling at me. I told him not to take this tone with me, I was not deaf, and that he had no right to speak to me that way and finally, that I expected the job to be completed as promised and asking him to remove all the clay was not unreasonable. His tone and demeanour did not change - in fact it got worse. I told him to get off my property.

I would not recommend this company to anyone.

Approximate cost of services:
$150.00
What could this company do to improve their services?
Treat all customers with respect regardless of job size or cost. Yelling at customers, calling them names and mocking them when they make a request you don't agree with is never an acceptable method of problem resolution. Take a course in anger management. Develop customer relationship skills, with particular emphasis on dealing respectfully with women. Learn the art of compromise. I offered to rake the dirt off the grass - you had the truck in the driveway. It would have taken not more than 5 minutes for you to shovel up the dirt I raked and leave with it. You had 4 men with you - I was by myself. Instead, I spent 20 minutes to: (1) rake the dirt off the garden your service people dumped back on it(clay on top of triple mix is not a good combination for plants), (2) rake the blobs of clay off the grass left in the middle of my yard by your service man, and (3) load up the remaining dirt left on the driveway's edge into my wheelbarrow and then cart it back to the back of my yard and up a steep birm to dump at the fenceline. Finally, practise good manners. Do not leave more mess for the homeowner to clean up than was there when you arrived. Leaving huge lumps of clay picked from your boots in the middle of my lawn is disrespectful and sloppy and inconsiderate. Do not accept paid work if your intent is to provide a less than acceptable level of service. If you accept a job - honour the contract.
5 of 7 people found this review helpful.
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Company Response

First of all we are not in the dirt removal business, we did it as a favour seeing as you live close by to us. The amount you are arguing over was minimal and not worth this type of response. We did not make any money over your job, it cost more to dump it plus the man hours, as I said we were just doing it to help out a neighbour. We deal with many Condo Corporations and Golf Courses and have never had any issues with the quality of work we perform.

Tanya   Mississauga
Tanya Mississauga
1 review Mississauga, ON
10/10

trimming of trees and shrubs

Derek and his crew were very knowledeable and courteous. They arrived on time finished the job quickly and efficiently. My trees and shrubs look amazing. I would definitely use Derek's Tree Service in the future. Derek is incredibly professional and I would not hesitate to recommend him in the future.

Approximate cost of services:
$800.00
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Company Response

Thank you for the great review, we appreciate your business. Derek Begley

MH from North York
MH from North York
3 reviews Toronto, ON
10/10

Removed caterpillar nests from my tree

Derek went out of his way to accommodate me and completed the job quickly and efficiently. He and his crew were respectful of my property and worked with me to ensure my complete satisfaction.

1 of 1 people found this review helpful.
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Company Response

Thanks for the great review, hope to work for you again soon.

CaroleR Mississauga.ON
CaroleR Mississauga.ON
1 review Toronto, ON
10/10

Tree Pruning

Great group of guys, arrived on time, excellent work. My trees have never looked so nice. Lots of fruit this year on my fruit trees. Carole R. Mississauga, ON

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Mary, North York
Mary, North York
1 review Toronto, ON
10/10

Tree trimming, removal

Derek's tree service. He was incredibly professional. Arrived on time. Completed work in a timely and professional manor. I have referred him regularly without concern.

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Jane from Toronto-579
Jane from Toronto-579
4 reviews Toronto, ON

First Review

2/10

Tree Pruning

Didn’t do half of what they promised to do in terms of pruning some trees around my home. Also made a mess of my prop.!!!

3 of 5 people found this review helpful.
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Derek's Tree Service Inc

Our services include Tree & Stump Removal, Pruning, Hedges and Planting. Streetsville Tree Service. Firewood available for sale.
Over 20 years exp. Thanks to everyone for making us Best in 2011, 2012, 2013, 2014,2015, 2017, 2018, 2019, 2020 and 2021! Servicing Mississauga, Brampton, Oakville, Etobicoke, North York and Scarborough.
Best way to reach us is to call us! 905-824-3017 Follow us on Facebook @derekstreeservice and Instagram @derekstreeservice

CATEGORIES
Tree Service
SERVICES
Tree Pruning, Tree Removal, Stump Removal, Deadwooding, Cabling/Bracing, Hedge pruning, Hedge Removal, Planting. Firewood available for sale.
WEBSITE
http://derekstreeservice.com
YEAR ESTABLISHED
25
NUMBER OF EMPLOYEES
0
PAYMENT METHOD
cheque
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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