Spent about 2 hours at one of our past favourite furniture stores today with our two little ones. After working with an associate and selecting pieces, fabric options and final sale price, we waited an extra 40 minutes (at least) at the payment counter only to find that the pricing we were quoted was inaccurate. The delta was quite significant and due to the associates miscalculation. For this, I can be understanding. What changed my view about this retailer was the Managers attitude. Barking at other associates while customers like myself could overhear and when our issue was brought to his attention, he couldn't even raise his head from the computer when he said "there's nothing I can do". Wow. How about two ideas: 1. Offer us another option at a lower price; 2. Offer a small or insignificant discount on high margin element like shipping or fabric protection. Have some common courtesy and understanding when dealing with customers and their families when they take the time to shop your store. Last time we'll be visiting.
- Approximate cost of services:
- $6,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Stephen, we appologize for what happened on boxing day. Thank you for bringing it to our attention. We will address the situation with our staff and make sure everyone learns from this experience. Should you wish to allow us an opportunity to readdress this situation, we would be grateful. If not, we understand. Please email us at info@decorium.ca if you wish and we well have a look to see what can be done to supply you with the product you wanted. Just put in the subject line 305490.
Our appologies once more and happy holidays.