We purchased some custom furniture and a floor model item on one day, then got cold feet and chose to cancel on the next. The salesperson was nice but aggressive and insisted that a sale was ending and we had to buy that day. When we got home, we realised the furniture wouldn't fit in our livingroom. We literally went the next morning, less than 18 hours after our purchase, to cancel and they intially refused to take back the floor model furniture. I had to stand their and bargain through the sales lady with some phantom manager just to get a return and a store credit. In fairness, I did know what the terms of sale were--essentially no cancellations, exchanges or refunds on anything, period--but still thought they'd have given us a break since we had just ordered the furniture a day before. One has the sense that their strategy is to pressure sell the furniture then defend themselves against returns when the customer realises their mistake. It's also quite expensive and most of the furniture is made in China. When you question them about this, the standard line is that "most furniture these days is assembled in China, though the materials are from North America". Yeah, most crappy furniture is assembled there. The good stuff, like the kind that warrants the Decorium price tag, is made here or in Europe. This store feels like it is at war with its customers. STAY AWAY FROM IT!
- Approximate cost of services:
- $2,200.00