We have been dealing with David Snell for over 15 years - windows, bay windows, patio doors etc. Delivery has always been as agreed and follow up service, for lifetime guaranteed products, has been satisfactory. We have been satisfied to the point of referring friends and neighbours to David. Our recent purchase of two screen doors fell between the cracks due to extenuating circumstances that no one could have predicted - force majeure so to speak. However all has been taken care of to our satisfaction and we will continue to use David Snell for future purchases as well as recommending him to others.
In good faith, we still returned to David for more products, notwithstanding the service delays.
On February 22 of this year we obtained a quotation for two screen doors, signed a contract the same day and paid in full, that day, with a credit card. We were told someone would advise when the doors would be installed.
On March 7 after hearing nothing we wrote to the sales rep. asking when the doors would be installed. He said he would follow up with David. Over the next month, we heard nothing.
On April 5 we wrote the sales rep, again, advising we had not heard from David. The rep. said he would contact David.
On April 7 David showed up and measured the door frames to confirm the measurements of the sales rep. David said we would have our doors installed no later than April 30. On April 6 we sent a note to David asking for the date of installation. We heard nothing back.
On May 17 we contacted the sales rep. - we had no doors, David had our money and wasn't communicating. The sales rep. advised we would have our doors by May 20 and David would be in touch with us.
On May 30, 100 days after signing the contract, and paying for the doors, we had no doors and no contact from David.
Fortunately, we had paid by credit card. We contacted the credit card company and eventually the bank credited our account for the monies and to this day we have heard nothing from David or his sales rep. as to why they had failed to install the doors and had chosen to be uncommunicative.
My advice is that you do not pay anything up front and only when you have delivery and installation of your products, should you pay him anything. If you do pay up front, use a credit card as that is the only guarantee that you are protected.
Better yet, go to some other company that provides good service and sticks to their agreements.
You can draw your own conclusions as to what happened here. For me, I have no idea.
- Approximate cost of services:
- $1,100.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thank you for your review! We're glad to have provided you consistent quality and value for over 15 years!