Called up the folks at Davey's to get some dead trees removed from my property. When they came they quoted me an amount and said that they will be back in 3 weeks and will notify me the day before. 3 weeks had passed and they never showed up. During this time one of the trees had fallen and broken a section of my fence. A week later, they arrived unannounced to do the job, luckily I was home. Because one of the trees had fallen, they said that they would send me an updated invoice by mail. I never received the new invoice. I called them and emailed them requesting the updated invoice. A few days later they sent me letter asking me to pay the original quoted amount. I called them back asking for an updated invoice again and explained that one the trees had fallen which I should not get charged for. They said that somebody would get back to me about that. A month later I still haven't received an updated invoice. Then to top it off, they sent me another letter recently stating that I had ample time to pay the invoice and that I should do so promptly... Terrible customer service, would never call them again nor recommend them. I cannot believe that this is still not resolved.
- Approximate cost of services:
- $2,000.00