Had our roof damaged in the wind storm back in March and searched around for good reputable company found these guys to appear to stand with their word, quote was a little higher than others but wanted to be safe. Also told they do al the work themselves, no sub trades and ensure everything is done right. After waiting for almost 2 months they finally came and just happened to be the day after Glen our sales guy drove by and we asked him what was taking so long, heard they were busy because of the rain but I think they just forgot, but didn't forget to cash the deposit cheque on time. So first day lots of guys showed up and knocked off most of the roof. Second day only 3 guys came and first thing guy wants is more money because there was another layer to come off they missed in the quote, okay but not my fault but we pay anyway, not sure of these crew they say newer guys but if that's their employees then bad. They broke garden ornaments, used my extension ladder and took it apart in 2 pieces and did not put back together and left a complete mess on my property and that of the neighbors, and broke my eaves trough. Metal flashing guy came did the front of the house but not around the chimney, told it wasn't needed and wasn't quoted, well I know I asked all of it when we added this and was told yes, but guess not. Sales guy came back around to follow up and showed him all the garbage and nails and stuff I collected just off the ground, he agreed it was very bad and should not be like that, told him I can imagine what the eaves look like and that I was going to clean them on the weekend, was told nope we will get someone here to do that, well I did it June 3rd and have another bucket of nails, wood and shingles. So I am happy with the quality of the product I chose, happy with the colours I chose, happy that they showed up almost 2 months later to do the work. But am not happy with the clean up I was promised,with the damages to my property and house ( yes I know it was a cheap garden ornament) but the eaves trough isn't cheap, my ladder wasn't cheap. Anyway will likely never recommend this company to anyone else. Didn't ask them to pay or replace anything just do what they said. So we will see in a few years if the quality of work on the roof was better than the quality of following through with what they say they do. lesson learned
- Approximate cost of services:
- $7,000.00
- Company Response
Hello, we appreciate your patience waiting for your roofing project to start as the late winter and spring had us delayed because of the weather. We respect your feedback, and are sorry to here about your yard ornaments being damaged. We do not condone this kind of behavior from our crews, if you will contact our head office 905 387 3000 we would like to reimburse you for the broken items. As for your roof we stand by our 15 year workmanship warranty so if there are any issues in the future please let us know. As our customer you come first, thank you for your input.