Again I wish I had read the reviews before booking this firm. I booked them on the 2nd of March 17 for a full roof inspection and repair as 1 tile had come off in high wind. A total cost of $654.27 to replace up to 20 tiles. They came next day and did the repair, they were not up there long and replaced 2 tiles. They used tiles not the same colour. The work was done on the 3rd of March. I got home yesterday 15th of March to find more tiles on the floor outside. I called them and asked them to come back, but of course they were not interested. I now have to pay another contactor to replace the other tiles. This time I did my research. My roof is only 7 years old and I have been told by the other contractor it is in good shape. This service is very costly and gives no value for money.
- Approximate cost of services:
- $325.00
- Company Response
The package that you are talking about here was an emergency service we were selling to cover the severe damage caused by the windstorm a couple weeks back. We do an inspection of the roof to see what tiles have completely come off and to secure any shingles that look like they are susceptible to blowing off. In your case, only 2 shingles had completely blown off and we replaced them. It would not be a good practice for us to start removing secure shingles just to replace them. It's also important to note that you paid for our emergency service, which as you stated and we executed, has a one day turnaround. With the emergency service we come out the very next day in order to prevent further damage and repair costs, but this does not allow us time to order the exact same shingle as your roof. If you had wanted us to order and replace the roof with the exact same shingle, you could have opted for our regular 5-7 day turnaround blow off package which we were offering for around half the price. We can not come out for free to replace more shingles 12 days later because we did not do the original work, we were simply repairing work done by another contractor. At only seven years old, you are probably correct that your roof does not need a full replacement, however, we were only doing the repair that you had called us for.