This company's sales person promises you to solve your problem but later when the work is done dissatisfactory the owners (senior and junior) do not take responsibility for their company's poor performance. Save your time and money and keep looking!
March, 17 2014
...review continued to your response:
Dear D'Angelo and Sons, thank you for your response, but your effort to communicate on a friendly base with me comes too late. It very much surprised me to hear that you put a bandaid solution on my house. I would have appreciated some communication from you before you "bandaid" my eaves trough. By the way I paid for what ever you did because you did not return my deposit, remember! Communication with your company was very difficult especially once the owner and his father got involved. Again, some communication from you side with suggestions would have helped the situation, but you just cornered me on the phone to agree to replace the whole eaves trough, because the section repair was unsuccessful. Now I need try and find another company to remove your bandaid and at the same time replace the whole eaves trough, maybe even re-shingle the whole roof. Sounds like a nice job. Sorry, but it will not be D'Angelo and Sons doing it, too bad! Have a nice day.
March 18th 2014
...re your response Mar 18/2014
First, nowhere in my review did I say that re-shingling would be related to your work that you have done. Roofs require new shingles once the old ones are worn out. You should in fact know that. Second, the section you replaced is now even dripping more than before. And again, you should have reached out to me for discussions before doing anything. With your responses now you only try to "bandaid" your reputation. Third, FYI, my deposit was in fact 20% and not just 10% as you mentioned. Lastly, no need to explain to other companies anything. I will show them the video that I made during rain showers which shows perfectly what is wrong with the eaves trough (same video that I had provided your sales rep via email) and they will understand what they need to do before they start.
- Approximate cost of services:
- $500.00
- What could this company do to improve their services?
- Fix my eaves trough as it was discussed and promised at the rate it was quoted. And if it was not possible to be done as quoted communicate to the owner before even starting to do the work.
- Any advice to offer fellow homeowners facing a similar project?
- Pick another company.
- Company Response
We at Dangelo and Sons want to thank the client for bringing this concern to our attention. We value all our reviews as a learning experience going forward. If the work peformed has not met our higher standards as per the comments we encourage all our clients to respond to us as soon as they can at their earliest convenience. There were apparent challenges on our part that were experienced by the client. We have reviewed the response and have followed up with our customer service relation as per this job. As can be seen by the incredibly encouraging bulk of positive client responses, we always seek to go forward and provide higher standards from our crew and all those involved with the completion of the job. Along with the mechanics of the job performed and concerns we at Dangelo and Sons absolutely welcome your feedback and the feedback from all our highly valued clients.