Cozy World Inc.

Had my furnace and humidifier replaced this past week.

I based my decision to work with Cozy World primarily on the great reviews I had read on a few different sites. I can see why they have top marks all around. Fred (Farhad) was quick to visit my home when I called and got back to me quickly with an estimate. When the installers came they were very professional. Saeed was able to provide answers to all of my questions and worked very thoroughly and went above and beyond even ensuring the older ductwork around the furnace area was properly taped as well as cleaning the a/c evaporator coils while he there.

I had a couple of follow up questions afterwards which Fred answered very quickly.

They also followed up with an email with copies of my warranty and invoice as well as enquired if everything was done to my satisfaction.

Would not hesitate to use Cozy World again and will definitely be calling on them when i need any HVAC maintenance or service going forward.

This is the model that every company should follow if they want to be considered top of their field!

Cozy World Inc is always there for you even for the smallest repair job. We had a problem with our furnace and called Cozy World Inc. Fred responded to our call immediately and came out the same day to fix the problem for us. Cozy World Inc is reliable, very efficient, honest and dependable. We have used Cozy World Inc in the past and we can highly recommend Fred and his team for any HVAC needs, for the best satisfaction in installation and service.
Lynne and Richard

We had a pair of furnaces and a pair of AC units that were at the end of their 26 year old lifespans. We consulted 5 companies that were highly-rated on HomeStars to do the job of replacing them. We knew it would be a rather major job because the original pipes for the HVAC system were of the wrong type and also ran across inside significant portion of our basement's ceiling.

Out of the 5 companies we contacted, Boris was the first one to respond and come take a look. This was a pattern throughout the job, as Boris was constantly just a phone call, text, or email away. Boris did not try to push anything on us that was super-expensive and beyond what we would need like some of the other companies, which ended up being a good thing because the existing infrastructure in the house probably would not be able to sustain much-higher capacity HVAC units. This meant the cost was reasonable.

The installers, Kam and Vijay [sorry if I misspelled your names] were extremely polite and professional. They were also very respectful of our property and took great care not to damage anything unnecessarily. They used a creative solution to run the new piping through the old piping so that our basement ceiling would not need to be torn up. They also managed to compress the previously-quoted 2 days worth of work into 1 day by working tirelessly until 11PM. Because it was very dark by the time they left, there were a few screws/nails left behind on our driveway that they missed during cleanup. When we let Boris know the next day, Boris personally came over with a large magnet-on-a-stick to scour our driveway.

Unfortunately, it turned out that the coolant pipes for the AC units in the house were unable to accommodate the updated AC units safely. Boris, with his immense amount of experience, suggested downgrading the capacities of the AC units being installed (with a price adjustment) and installed specialized valves to make sure the new AC units would operate safely. Furthermore, one of the furnace units had a faulty circuit boards on arrival which was a bit disappointing. However, Boris sent a technician over twice the very next day to re-diagnose the problem and replace the circuit board.

In my opinion, a very important consideration when hiring a company is how much they will do to accommodate you and whatever issues arise. Boris and Cozy World showed without a doubt with their follow-up and price adjustment that they put their customers first.

We are so far (it has been over a week) very satisfied with our new HVAC system.

Very professional and punctual. Technician was very thorough and knowledgeable. Answered all my questions. He cleaned area around furnace once he was finished. I would definitely use Cozy World again.

Cozy World was very efficient, effective, and responsive - Leslie and Fred being the main points of contact - its technicians very professional, clean and quick on the installation process, and overall the organization lived up to its overall quality ranking. I would recommend them to anyone.

Boris gave us very good advice on picking the best furnace and hot water system for our newly renovated home. He is super professional and didn’t hard sell us anything we don’t need. Prices he offered are very reasonable. He and his team did superb work on the installation. Everything is professionally installed, tidy and clean. Special thanks to Saeed, making sure our nest thermostat installed properly. We would highly recommend Cozy World.

From the start of the project with Fred coming over to give us advice and recommendations to Saed and crew completing the installation, I felt that I was getting the best advice and peace of mind installation from CozyWorld. Any questions I had were cleared up and the work area was left clean and tidy. I got the best deal and so far very happy with the Lennox furnace installation. I would be happy to recommend CozyWorld.

Found them via HomeStars. Very professional and also very responsive. Saeed and his team member did a great job installing a new furnace. They took care of all of my concerns and they did an amazing job.

Our AC unit was in dire need of replacement. We reached out to multiple companies for the work and ended up choosing Cozy World. There are no regrets. Their customer service staff are professional, knowledgeable, and responsive, both over the phone and in person. Installation was quick, efficient, and caused minimal disturbance. They even fixed a issue with the condensate line related to our previous AC installation at no extra charge. Would recommend.