We shopped around... We were quoted $6400 by another company before Boris from Cozy World came and quoted $3300 for the EXACT same unit. Boris was professional, and did not try to sell us on anything - in fact, he told us we didn't need a new furnace! We got it done, anyway, as our old furnace was 12 years old and not efficient, and the government rebates were nearing an end.
The team worked around our schedule. They arrived on time and completed the job on schedule. The furnace works very well and we are very happy with it.
My only minor complaint is that they did not clear the boxes in the corner where they drilled the holes for the new ventilation. I had to move them afterwards and clean up a good deal of saw dust and debris both inside and outside the house. I could have called them back to clean it up but it really wasn't a big deal.
Later when my furnace failed to stay on, Boris sent someone out the same day. It turned out to be a faulty thermostat (which was installed by the city through the PeakSaver program, and had nothing to do with Cozy World) but he didn't try to charge me for the service call like I've heard other companies have done in the same situation.
Overall I was very satisfied with my purchase. I would not hesitate to recommend Boris and Cozy World to friends and family.
- Approximate cost of services:
- $3,300.00