During renovations, ending up damaging our now-discontinued Valor stove. Valor didn't have the parts for this model anymore. Several companies told us they couldn't fix the venting and quoted $6-8K for a new stove installation. As a last effort, we emailed this company.
Brian responded, saying they could replace the venting, and he sent out the installer the next day to view and quote the work. He quoted me a price, and I was fortunate to get the work done the following day. Hamid, the installer, was detail-oriented and explained everything. He also "refurbished" the entire unit, making it look like new. He replaced the outer cap as well, ensuring the entire setup now meets current safety code requirements.
It was obvious Brian was out to satisfy the customer and not the bottom line of the company. Never even suggested a full stove replacement. 100% recommend.
- Approximate cost of services:
- $2,000.00
- Company Response
Thanks so much for this wonderful review and we are so happy that we have met your expectations!
We look forward to working with you in the near future. Continue to enjoy your beautiful fireplace
Management!