2 years after our completely new roof was done, it flipped off in a rainstorm in Toronto. Water damaged our third floor. The company is not helping fix this problem, but is making us claim it through our insurance. It is obvious that the roof wasn't done well to begin with, as it was a normal " rainstorm". They should stand behind their work.
Beware. They will take your money upfront and not be there if things go wrong.
- Approximate cost of services:
- $15,000.00
- Company Response
We stand behind our work, but acts of nature or God are out of our control. We would be out of business if we jumped every time winds exceeded manufacturer’s warranties or animals got through roofs. We install first rate materials and exceed building code requirements to minimalize these kinds of problems. Unfortunately from time to time there are forces beyond our control, and that is what home insurance is for.
My guess is that there were hundreds if not thousands of roof related claims in that time period. We do work for insurance companies and I see this all the time. 0 out of 10 is tough for something that was out of our control. I hope you got it all sorted out.