Contex Roofing Company Inc. No Longer In Business

To begin, Contex Roofing provided a reasonable and fair quote (I had 3 in total) on removing and replacing the old asphalt shingles on our old semi-detached home near Little Italy in May 2008. My initial contact was Trevor and he was a "go get'm" Sales guy. Very quickly replying to me and making sure Contex would start working right away. After making my initial payment, I was never told who my operations contact should be. Trevor seemed to disappear after my payment was processed. To make a long story short, the roof was done basically on time and a little over the estimate (apparently there was an additional set of shingles that had to be removed so the price jumped up about 15% from the quote). The issues I have with Contex came after - they left a horrible mess that had to be cleaned up (after several phone calls), they cracked our neighbours window (I assume from throwing debris off the roof), and worst of all, the roof leaked MORE after they fixed it. To address the above points - they did eventually clean up the yard, they did not ever address fixing our neighbours window (he ended up fixing it himself), and after several callbacks, they finally tended to further fixing the roof. Now, to my fault, Mike was back in November re-sealing some of the mortar on our roof, he told me I should replace the eaves troughs up there - which I have not yet done. The problem I have is twofold - 1, after I call them I don't hear anything back from them. They didn't call me (nor my Property Manager who takes care of our place) to confirm when they would show up, nor did they call either of us to tell us what they did or saw. It was only from me being so persistent that I ever found out what was going on with our property. 2 - Mike has let it be known that I should have replaced the eaves troughs - this was told to me in November. Why was I not told this May thru November when the work was originally done? Again, it goes back to their severe lack of communication. As such, as you'll see in my Title - "If you like a lack of communication - call Contex". So, after over $9,000 in repairs ($7k to Contex and $2k to someone replacing the ceiling where it was leaking), I still have more money to spend on replacing the eaves troughs. What bothers me the most is that why didn't Contex suggest and/or do this work a year ago? They're the experts - aren't they???