Concord Furniture

My wife and I bought a sectional sofa along with a few other items from concord. About 6 months after purchase the sofa collapsed in the middle. It was an uphill battle getting any customer service. You can leave 30 voicemails with the one they call Norma and she will not call you back. A really frustrating experience. I would recommend nobody buys anything from this company, there furniture looks nice but the quality is really poor and they will not care about you after they have your money. Its sad to see companys like this still in business.

I purchased a loveseat in August from Concord Furniture and was advised approx. 3 wks delivery. After 5 weeks, I called and left a message for Norma to call me. Apparently, she is the only person that can answer a question about your order. She never returned my call. I called several more times, left messages and when someone did answer the phone, they tell you to call back. I had to go into the store in order to speak to Norma and find out the status of my loveseat, but still got the run-around. Bottom line, 9 weeks later, 4 visits to the store, numerous phone calls, I was fed up and requested my money back. I got the loveseat delivered that day, but quite honestly, I was so frustrated with the company, I just didn't want to deal with them anymore. Their customer service is non-existant and the worst I've ever experienced. I would never purchase anything from this retailer again. I have no idea how this company has stayed in business. Had I known how frustrating this experience was going to be, I would never have purchased the loveseat. Now I just hope that it doesn't collapse like others have stated.

I Furnished my whole home with Concord Furniture and so has my family for the last 20 years!
I had to take the time to thank the helpful staff and also the amazing delivery team!! Thanks Guys!

We purchased a sofa and love seat from Manuel at Concord furniture. A year later the couch collapsed and now it looks like junk. I called customer service and spoke to Norma several times who assured us it would be fixed. Never called back and never came up fix it! I was literally watching a movie with my wife and it collapsed. Worst furniture ever and worst customer service ever. Don't waste your money at Concord Furniture in Brampton.

purchased a sofa 1 month later the frame broke it has been 9 months yet still have broken sofa in my family room worse customer service DO NOT BUY ANYTHING FROM THIS COMPANY

Don't waste your time going to this store...awful customer service..ordered 2 chairs and a dining table set in September 2012. I received the Dining Table but not the occasional chairs. Till date have been following up with the company, cannot speak to a manager (apparently one does not exist), its July 2013 and they have not given my refund.

A bunch of crooks in my opinion. Shameful way to do business!!

We Bought a sofa bedroom set two ocasional chairs. We ordered these in oct 2010 and i forgot to put this on this web page. Our sofa had one bad cushion we had two firm cushions and one very soft. The manager was trying to tell us oh all the cushions wear different well this sofa was brand new so there was something wrong with the on cushion. We phoned numerous times spoke to the manager a few times. Ieven took the cushion down to brampton with me for him to look at he gave me some big run around. That cushions all wear different.. He told me after many phone calls that we would get a new cushion but that was close to two years agon no cushion. Communication sucks they very rarely anwser the phone. And the manager is all talk and no action. Once they get your money forget any customer service you will not get any from them. I had to drive 45 min to the store we live north of orangeville and did me no good at all. Also the bedroom set the knobs would not thread on not all of them but about 4 so we had to call them for new ones. They got them in weeks later never bothered to call i called again he told me they were here. Also we ordered a second ocasional chair it took seven months to get it. The manager never called us once to update us i had to keep calling to get information and most times you got the voice mail or no one picks up the phone. They have terrible customer service wants they get your money no customer service. They just talk a big story the manger is smooth and talks smooth but once they have your cash forget getting any service. We did our research checked out many stores thought this was our best bet wrong worst experience . We will have to replace the sofa way earlier they we want to do to the fact of the soft cushion. I would stongly recommend buying from some where like sears or lazyboy you will have a better chance of getting better customer service. We would not recommend them at all and i would say buyer be ware. Be smart do not shop at this store we are paying the price having a defective sofa. We made all efforts to get it fixed they just brushed us off. So we are stuck with it. We could not take the stress of moving then the furniture being defective so we gave up with concord. So if you want furniture shop else where do not go to concord we did we thought it was great it is not spend your money else where you have been warned. Burned Consumer

They were very service oriented and initially asked for a cert check but accepted a regular check when I found out i had to delay for 8 months yet they still held it for me which was great. Great quality as well