As first-time home buyers, we were very dissatisfied with Brent's inspection. He failed to notice many issues with our house that we discovered shortly after moving in. The plumbing has unsupported pipes, improper draining and venting; the 2nd storey roof is in disrepair (Brent did mention some of the roof issues, but not all - this particular issue he actually took a photograph of but never communicated to us); the kitchen roof he told us was in decent condition, probably needs to be replaced in a couple of years, meanwhile it's already leaking after a month. Brent has staunchly refused to apologize for missing these issues in his inspection and seems unconcerned about providing good customer service. His website says he "goes through the home with great detail" so that we will "understand the home as well as [he] does", but in our experience he was not detailed at all and did not help us to understand major issues regarding our home. I would not recommend this company to anyone.
update: In his response to my review, Brent has resorted to insulting and belittling me. It is true I was not present at inspection, but my partner was and he is participating in this review as well. None of the issues I have raised were mentioned verbally during the inspection or formally in the report. Brent did discover some things during the inspection, which is why I only asked for a partial refund after discovering his report was inadequate. He missed a significant amount of other issues with plumbing and roofing repairs which are costly to fix and he keeps referring to his report even though there is nothing there about these issues. It was I who sent him a picture (not the opposite as he strangely states) showing him some of the roof repairs that he neglected to mention to my partner or in his report. The reason we got a home inspection was to find out about the house before we closed so that we could make appropriate arrangements for repairs or amendments to the offer beforehand. Brent's negligence has cost us thousands of dollars. It is bad enough he did an incomplete inspection on our house, but now he has shown himself to be petty and immature in dismissing and insulting his customers online.
- Approximate cost of services:
- $350.00
- Company Response
Well Eve, I certainly appreciate all feedback, this one in particular, as I take my job very seriously and I want to hear it. Once again though, this proves that my reviews are “real”, and I do appreciate the feedback. Eve, as much as I appreciate this feedback (even though sometimes we get defensive when someone critics us) let’s just make sure that we are getting the story correct for the reader. First off, you were not even at the home inspection. Therefore, I don’t know if you are really in a position to criticize what I did and didn’t do. However, let us go through this. Eve, you sent me many an email outlining things that you felt I missed, yet I would respond with not only showing the picture of the issue, I pointed it out in the report. You would simply come back with another email with another issue, and I would do the same thing. All plumbing issues and roof issues are noted in the report yet you’ve gone onto this blog and are telling everyone that I simply missed it. What you’re omitting is the fact that you were upset with me not telling you this (or is it your boyfriend just simply didn’t tell you after the inspection) is that you wanted the current homeowner to fix the issues. I told your boyfriend to contact me if you guys have any questions, yet you brought all of this to my attention almost two months after the deal closed. What’s even better is that all of the issues that you came to me with have a MINIMAL cost to repair them. I think you’re just a touch bitter because your agent should have addressed the issues for you, he didn’t, and now you’re looking for someone to blame. Just for the record Eve, find another home inspector that goes up onto a completely snow covered roof the day of a massive snowstorm. Guess what, you’re not going to find one, but I did it for you, and I get a “1 out of 10” for that ??? The roof is perfectly fine. Enjoy your new home Eve. Take your frustration elsewhere... Thanks, all the best to you both.