We called Brent because of his high rating on Home Stars and all of the good reviews. The inspection was thorough, and Brent took the time to answer ALL of our "first-time home buyer" questions. He explained how our house worked, its good points, the aspects that would need work in the future, any code violations that should be addressed, and even threw in some historical lessons on vestigial features of the house(coal chute)! After we moved in, an electrician came by to do some work. He claimed that we only had 60 amp service, even though Brent confirmed the listing information of 100 amp. We emailed Brent to ask him about the electricals, and what he used to verify the service. He responded that same day, attached the photo of our electrical panel, provided an explanation of how he knew we had the upgraded service, and even called the electrician listed on our electrical panel to confirm the upgraded service. When we brought a second electrician in to quote our work, he confirmed that we did, in fact, have 100 amp service.
We really appreciated the detailed home inspection, exceptionally quick email response, and the fact that Brent made the effort to call the electrician on our behalf. Thanks for the great service!
- Approximate cost of services:
- $325.00
- Company Response
Thank you for the feedback Holly and Nigel !!! Hmmm...where should I start on this one ? Well, let's start with the electrician who was having a slow week and wanted to make extra money off you. Isn't fear a wonderful marketing tool ? Misinforming you, causing you to panic, just to make a buck. Let me guess, did the electrician start off by saying something like " ...your home inspector doesn't know what he's talking about, I'm the electrician here" ! Obviously this person doesn't have a conscience. I am glad that you did contact me to confirm the issue. (please, always feel free to contact me !). I'm also glad that you found a good electrician who was there to help you. Do I feel that I was going the "extra mile" by calling the original electrician who installed the 100 AMP service to begin with ? , no, but thank you for the compliment. Again, thank you for the feedback and for choosing Classic Home Inspections!