I own 2 Chesterfield Shop couches that are less then 8 months old. The upholstery on one of the couches is already starting to wear because it is the couch which is most often used. The back of the couch has all kinds of snags and the material is fraying. Every morning and evening I lean on this part of the couch to open and close the drapes, plus throughout the day I lean on it to look out the window. The company blames the problem on either a cat or dog. The cushions material is knotty where your legs overhang. The constant friction from your leg onto the material has caused the material to pill along all three cushions. They too blame this on an animal rubbing up against the material. The other couch, which is rarely used is in good condition. I'm told by the company it's because no animal rubs itself up against it. I don't own a cat and the dog knows not to go on the couch. My last couch lasted 20 years and I had no problems with the material.
At no time did the salesperson say to me that the type of fabric I was choosing would easily snag or pill. There are no samples of this fabric on any of their couches in the store (I wonder why).
I've just recently purchased (from another company) two couches to replace these awful looking ones from Chesterfield shop. This time I made sure that the fabric we chose was on one of their couches on the display floor. That way I know that the material was able to withstand the wear and tear of everyday use.
You know Chesterfield Shop, your salesperson should let customers know that some of their fabrics can't withstand the wear and tear of every day use. My couch is only 8 months old. It should still look good, but it doesn't.
- Approximate cost of services:
- $2,000.00
- Company Response
Hello Nadia,
We are sorry to hear that you are unhappy with your sofas. Our technicians report and accompanying photos show pet hair, and the damage to the fabric has been caused by animal claws. You have advised our service department that although you don't own a cat, you have family members who bring theirs in to your home. All covers shown on our floor, or in sample books are subjected to rub tests before being offered as cover options. No fabric or leather is impervious to animal damage, and the condition of the second sofa is a testament to the quality of the cover you chose. We fully stand behind our products, and our thousands of satisfied patrons can attest to the quality and selection that we offer.