Ordered the couch in mid-June. It is now October 17th. The couch has still not arrived. Told it would take 8 weeks - would arrive mid-August; then told end of September/ then told October. Every day a new story. it is on the truck, it did not make it on the truck. has the couch even been made. It is only coming from Quebec. What kind of service is this...will my couch ever arrive?
- Approximate cost of services:
- $2,000.00
- Company Response
Update: Bobbi from North York received delivery soon after posting her query. Unfortunately, there was a fabric shortage from the manufacturer in Montreal, which resulted in a delay and did contribute to the additional time spent waiting for her furniture to arrive. The Chesterfield Shop understands that delays (from material shortages, transportation of goods) can be frustrating to customers and will be additionally proactive in letting customers know. We have hundreds of items in stock for next-day delivery, but for a more customized product (picking fabric, leather, arm or leg treatment, etc.), delays that are out of our hands can occasionally occur, and we sincerely apologize and appreciate your patience.
The Chesterfield Shop