Recliner Sofa, Chair and Ottoman
This company is absolutely horrible when it comes to service and quality. I ordered my couch, chair and ottoman back in May 2012 and when it was delivered in July they sent the wrong couch. I immediately called and after several ridiculously rude conversations with customer service and their sorry excuse for a manager, I was told that the correct couch would be ordered and delivered by September. It is now end of October and I still have not received the correct couch. We have tried to follow up and get an update and were told that we had received the correct couch! After explaining to their customer service that they did not ever send us the replacement we got a call back the next day saying they do not know when the correct couch will be delivered as there is a problem with the manufacturer. I have never had such a terrible experience with any furniture company as I have had with this company. They are incredibly rude and always take the approach that the customer is always wrong. And now we are having an issue with the ottoman where the hinges are loose. I haven't bothered to call the company yet as I'm sure I'll be told that somehow the shoddy quality of the ottoman will be my fault as well. I wouldn't recommend this company to my worst enemy.
- Approximate cost of services:
- $3,500.00
- Company Response
Dear Tiziana, The factory shipped the wrong product, and for that we sincerely apologize. Mistakes do happen on occasion, some which are out of our hands. As always, The Chesterfield Shop is expediting the new order as quickly as possible, and doing our very best to rectify the situation. I am pleased that you are currently using the beautiful (although incorrect) merchandise that you were originally sent, until your new merchandise arrives.
The Chesterfield Shop