The Chesterfield Shop Ltd

Oh how I wish I read these reviews before making the mistake of shopping at the Chesterfield Shop! I found a couch I liked and had it ordered, it was delivered by a nice team of people according to schedule. I chose for the delivery people to not unpack the couch, as I had just moved into my home and had extensive painting/renos to do and figured the couch would be safe left in its wrapper. Several weeks later I unwrapped the couch and all I had to do was attach the four legs supplied and sit back and relax - right? WRONG! One of the four legs would not attach properly, the upholstery was too bulky in one corner to allow the leg to sit straight - no matter, that leg was going to be crooked. I called immediately, but my mistake, it was a weekend, the store is definitely open and willing to take your money on a weekend, but don't expect to get help over the phone. Many phone calls, messages and emails later a delivery crew was sent to my home to look at the problem. The problem was not solved by the delivery team, they attempted to remove the problem leg and re-position it so it would sit properly. The leg was still crooked and now completely out of line from the other legs (and this is a couch style where the legs are rather prominent). I contacted the store again (at this time the situation had been on-going for weeks, and I was less than pleased, as I had dealt with a number of rude people over the phone, and the delivery team that came to "fix" the leg?! - don't get me started!). I was assured a call back the following day with a solution to the problem. When I received that call back I was shocked to have the person I was dealing with inform me that there had been a meeting to discuss my issue and the conclusion was that the situation was entirely MY fault, as I had attached the leg incorrectly - I was told that I had apparently put the leg on in the wrong spot and created new screw holes for it to fit in and did not use the pre-drilled holes or all of the hardware supplied. Completely untrue and I am quite sure I would have remembered drilling all new holes into a brand new couch (who would do that?), and why on earth would I have looked at a handful of screws and decided on only using half of them?! I informed the person I was dealing with that this was ridiculous, completely untrue and in fact it was the DELIVERY TEAM who came back out that had drilled new holes and moved things around. And the screws that were "left out" actually never came with the couch, all 8 screws supplied were used, if there was more hardware to the couch, it was never supplied to me. It was then arranged for another delivery team to come out with new legs (a different style that should sit better). They arrived within the week and the problem was solved with these new legs (and I will add the couch looks better with these new legs). Although my problem was eventually solved, it was not without some major headaches. Customer service was rude and never have I encountered a business that takes the "customer is always WRONG" approach. I would not recommend this company and am glad I do not have to deal with them again (fingers crossed).