On May, 25, 2007, Invoice #8100, Cherry and Hoyle Roofing Ltd (C&H) did a complete roof replacement for my home on Wheelwright Rd in Oakville. I went with (C&H) based on their popularity and solid reputation (C&H) had at the time. Upon completion and inspection of the roof, I was very pleased with the results. Fast forward now to December 2019 when I had my eavestrough replaced. The contractor stated that the workmanship for the roof was exceptional and that the drip edge and materials used were superior. My contractor did however indicate that a roofing issue needed to be addressed, perhaps due to its age. As a result, I immediately contacted (C&H) and I had the pleasure of speaking to Eileen who was very pleasant with me over the phone. Eileen did remind me that 12 years have passed but would relay the message to Dave who is the owner. It wasn’t long until I heard back from Dave. Dave also reminded me of the fact that 12 years have passed but would come out regardless and will, “Make it right”. Days later, Dave came out in the bone chilling COLD and closely inspected the roof and said that he would make it right as promised. Following one week, my concern was fully addressed and corrected to my full satisfaction. As a result, I was very impressed to say the least. Not only did Dave come out and make the necessary repairs but did so in a timely fashion and without charge or complaint. Dave did say that he would make it right and that he did. As a result, I would like to reach out to Dave, Eileen and (C&H) and thank them for their remarkable care, their concern and immediate response shown when it comes to customer service, even if 12 years have gone by. Brian who I originally dealt with in 2007, was one of the original owners of (C&H). For over 50 years, Brian personally strived and continued to build a stellar company with a solid reputation when it comes to roofing and customer care which Brian successfully achieved. Today, Dave continues to follow in his father’s footsteps. Dave clearly demonstrated that he continues to take such great pride and care as his father did in his business, especially when it comes to after sales service, customer care and customer satisfaction. Dave clearly stands by his name, his product and solid reputation that Brian and Brian's own father, Bob had worked so hard for. A solid reputation that (C&H) continues to maintain and build on, and I salute Dave and (C&H) on a job well done. It goes without saying that when it comes time to replace my roof, (C&H) will once again proudly fly their flag on my Boulevard on another job well done and another fine roofing job completed by Cherry & Hoyle Roofing Ltd. Sincerest thanks… John D. Oakville.
