Casa Bella Windows Inc.

From contacting Casa Bella for a quote, to German’s initial consult and Ricardo’s installation, they made it a straightforward process with no surprises.

German answered all of my questions confidently during the initial measurements taken for the quote. From the beginning he was very clear that there would be some painting I would have to do where they removed the old trim. He showed how much room the installers would need to access the windows and explained the type of window they would install to qualify for the current rebate. Within a couple days we had a detailed quote via email.

There was no gimmicky sales pitch and no pressure. German actually encouraged me to take the time to get more quotes.

I say that as I had one quote, from what we thought was a reputable company, where the sales rep came in and took measurements then claimed he was giving us a huge discount. Then scribbled some numbers in a notebook and just gave us a total (more than Casa Bella even with the “discount”) and said “so how will you be paying the 30% deposit?” When I said we need to think about it and get more quotes he actually said “everyone usually just signs right away after I give them a price, I’m surprised you’re not.” The rep didn’t even have any samples of the window with him. He just didn’t instill confidence in the product.

So based on the experience with Casa Bella, we agreed and signed. Then someone came back to take more detailed measurements. We decided to add a stool and apron on one window and they added and re-sent the updated quote. No surprises.

The day of the install Ricardo and crew arrived 20 mins early and got straight to work. They had all the windows replaced by 3pm with only trim work to finish the next day.

The next day they arrived a little early and did a great job with the interior and exterior trim. He went through each window to ensure they all were cleaned, functioned properly, and made sure the screens came out easily. Little details that I definitely appreciate.

After almost a week with the windows, the house is much more comfortable. Now, when we open our curtains in the morning it’s actually the same temperature as the rest of the room. Not a rush of cold air. Our old windows were in bad shape with broken seals so any upgrade would improve, but these windows definitely exceed our expectations so far! Very happy!