Home inspection performed in March/2009
The inspector commented about wrap-around deck (attached to wood-frame addition to the house) needing repairs due to visible wood rot and uneven surfaces but did NOT comment about wood frame house that may have rot or other problems.
Spoke with inspector 2 years later, he admitted that he may have missed the extent of the problem (will have to replace sill plate and rim joist). Spoke with VP of engineering at CD and he said there is no recourse for us. He did not try to explain their position, he just said that he is not interested. He spent less than a minute on the phone with me and he just was not interested, he was very rude and cold.
Terrible customer service. Terrible company. They don't follow or believe in their company's Vision and Mission.
Stay away from this company, they have gotten too big and too arrogant.
- Approximate cost of services:
- $450.00
- What could this company do to improve their services?
- They could read their own Vision and Mission statement and actually practice it. They could admit that they made mistakes and compensate their "customers" for their mistakes. If they never admit that they made mistakes, then how could they ever learn from their mistakes?
- Any advice to offer fellow homeowners facing a similar project?
- First of all, please do not hire Carson Dunlop, in my experience, they do not want anything to do with you if you have any problems with their inspection, they treat you like dirt. The only advice I have is to hire a plumber to certifiy that the plumbing is sound, hire an electrician to certify that the electricals are sound, hire a strfuctural engineer to certify that the structure is sound . . . basically, hire only people or organization that will accept liability for their assessment.