Ryan from Cartson Dunlop came in and was out in 45 minutes of an 2.5 hour audit. Made a mention of including in our audit our poorly insulated garage which didi not show up in the audit report. The follow up audit which cost $150 took 20 minutes top and consist of the blower test and looking at our reno bills. No inspection of the work was done. Would not recommend them if you are truly looking at a thorough audit.
- Approximate cost of services:
- $350.00
- Company Response
Hi Jim in Thornhill - thanks for your note. In the abscence of knowing your address and home information in detail, my repsonse is somewhat limited but I will address what apepars to be a combination of a few things. Evaluation time - typically we allocate 90 minutes for a pre-retrofit and 45 minutes for a post-retrofit evaluation(actual time in the home) - some are longer and some are shorter - there are a ton of variables affecting time spent in a house. We actually schedule a longer time period in our scheduling system to allow for things like traffic, unforseen issues etc....The garage - we are required to follow the NRCan protocol(NRCan has a very strict set of guidelines for all advisors in terms of what they can and cannot do) and as such we do not model garages since they are unheated spaces. But, we do model the wall that is shared with the house if it is an attached wall. If it was in fact an attached wall and if there were any problems with the attached wall such as poor insulation or the potential for exhaust gases to enter the house, these items would be noted in the report. Inspection of your upgrades - Again, following what we are directed to do by NRCan, the advisors role is to confirm that the upgrades are done. NRCan specifically directs advisors not to offer or engage in "inspection" or "assessment" of the work. In conclusion, I am not sure we missed anything with your evaluation except perhaps a note about the garage wall if it met the conditions as described above. If you would like us to review your house, confirm the facts and update your report we would be happy to do that at no charge. You can reach me any time at 416-964-9415 ext 230. Thank you - David Kitchen GM/COO Carson Dunlop & Associates Ltd.