Caplan Appliances

I'm revising review as the company rectified issue! Thank you Caplans!

I contacted Caplans to purchase a new washer and dryer for my condo. At first the process was going well. I spoke with Paul and he was able to get the machines to me that same weekend. When the machines arrived the delivery guys were pleasant. When it was time to connect them they couldn’t because my plug was burnt. I had to contact an electrician to change the plug ( that wasn’t the problem ) the problem was I mentioned that the machines had to be the same components as the original machines because I’m in a condo and only have certain wiring because when the electrician showed up he couldn’t connect the machines...So the next week they had the delivery guys come pick up the old machines and bring new ones with the same components. At this point I was actually still pleased with the service I was getting. It wasn’t until I needed to hire a plumber to connect the washing machines because it was leaking ( brand new and leaking ) So I had the plumber stack the machines but he was questioning how secure the machines would be because they needed to be stacked. So at this point I’ve paid for the machines, had to hire an electrician, and a plumber to connect the machines. However Caplans charge $85 for a delivery / installation fee. When I attempted to use the washing machine it was working fine up until it began to spin and the dryer completely moved making the washing machine bang loudly. I had to stop the cycle. I contacted Paul from Caplans and he said that he has never heard of this happening because the machines come with suction cups...no help there. So I contacted another appliance company and they told me the machine should have come with a stacking kit. So now ANOTHER company needs to come and stack the machines correctly. Overall, I needed an electrician, a plumber, and an appliance company to use the machines that Caplans ( with over 70 years in the business ) couldn’t help me with! Almost $4000 to use machines...don’t use this company! The pic attached is the machines that shifted. I’m still waiting for the appliance company to correctly stack them!