I bought a dishwasher from them. I was originally going to buy it from another company but I got mad when they told me that the new dishwasher would be delivered one day and the next day (hopefully), the installer would come. I had a very bad feeling about this. I then went to Caplan's website and looked at their recommendations. I realized that another dishwasher would be better for me than the one I was going to buy from the other company. I then compared the prices of the new model at Caplan's and at the other company and it was $50 less at Caplans. Plus:
-Caplan's installer (Top Gun) charged $200, not $330 at the other company.
-Caplan's installer would deliver and install the dishwasher the same day.
-Caplan's could deliver in three days, not two and half weeks at the other company.
The salesman at Caplans was Matthew.
Update: I later used Caplan's to buy a washing machine and fridge as well and I really didn't like the delivery:
-I should have been told in advance to have some rags ready for the washing machine delivery. Instead, when I was asked for towels, I just handed them some of my good ones and they were basically ruined in the installation.
-They don't clean up the packaging and put it in the trash. However, maybe I am being too picky.
- Approximate cost of services:
- $1,600.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?