Best is that they asked me to remove my review...but they did NOTHING to ensure that their customer is happy. Truly pathetic
DO NOT BUY from Caplans.
This store is supposed to be the "go to" place for high end appliances. Ultimately you are paying for a machine and their so called "service"
We bought tens of thousands worth of appliances, first order was made Dec 2020! paid a deposit. 2 large form fridge and freezer, washer and dryer, oven range, and a dishwasher.
The 36 inch fridge arrived with a big scratch on it. The dishwasher was nowhere to be found. They agreed to give us a replacement. Thank god we insisted on it...that was Jan 2022! at the end of july 2022 (yes more than 1.5 years after they took our money) we received word that the dishwasher is finally available.
They sat on our money for a full year...
Frankly im too tired to fight this incompetent company. Surely the model we have is not the latest...how can it be? we ordered 1.5 years ago!!! they provided ZERO information about the machine which we are getting, whether its the latest model, and how they are ensuring we are getting the best one can get, considering that it is a full year and a half since our original order.
The machine is now in my kitchen but i have no idea when an installer is going to come. (5 days already...1.9 months after original order time)
Service is zero, availability of machine is zero, and i keep getting the same old answers from their sales people.
Do yourself a favor and buy elsewhere. No point paying premium when you get a service equivalent of a costco..
- Approximate cost of services:
- $40,000.00