Capitol Carpet & Cleaning Services, Inc.

I found Capitol on homestars.ca and their price was good. I called and the lady was polite and promised me that the team would be able to take out all the stains I had described. ‘Great!’ I thought. They arrived promptly and I described the stains to be cleaned. The gentleman says “I can’t guarantee them.” I was shocked… the only reason why I called used them is from their promise to remove them. There was a large disconnect between the phone staff and the cleaning team. Also, I was concerned they did not use clean work boots while walking into my house. I had to clean after they left because their boots brought in leaves and dirt onto my stairway carpet and wood floor hallways. Though they were very quick, I was rather disappointed that most stains stayed. The floor dried quickly as promised and in a last ditch attempt, I bought a Bissell chemical cleaner from Walmart to try to remove the stains. To my surprise, I was able to remove the stains in one corner! Sure it took nearly 20 minutes of scrubbing and the cleaner was $9 but it came out. Overall, I was disappointed in the empty promise from the customer service staff, unclean work boots, and the general inconsistent info from the company. Everyone was always polite and friendly but if I knew they couldn’t clean the stains in the first place, I would have never hired them to start.