Replace windows on two bathrooms (2013)
Update 17/07/2017 : Vendor sent someone over to repair and correct the issues with the bathroom window. Everything looks fine now. Thank you for taking the time to resolve client concerns.
overall the experience was very rushed and not the best standard. The windows were not what we discussed, the written part of contract paper was mostly illegible except for the printed clauses and conditions. There was no way of understanding the spec of the window discussed vs what was written.
When installing, it was a total rush job. The exterior insulation is sticking out of the frame, frame has some gaps and is not exactly straight. It looks like a very poorly done DIY job. We had called the company to come fix it and no one ever came.
Take a look at the first picture - this is of the ground floor bathroom window. Seems to have come out ok. The next three pictures are of the upstairs bathroom window. There is foam sticking out in multiple spots; the framing has a gap at the bottom left.
- Approximate cost of services:
- $1,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
***UPDATE
The customer had not reached out to us via telephone providing necessary information for us to investigate the problem at hand. We are willing and eager to assist our customers, provided they make the initial contact. We follow proper procedures in regards to dissatisfied customers. Best regards, Canadian Choice Team.
***UPDATE: The customers have contacted our office and the service issue at hand has been resolved. Thank you Mani & Lilly in Oshawa