Update: Alex called me after seeing this review, which was good on his part so I've changed my rating.
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Great start, poor execution. Met with Alex twice to discuss the replacement of all of our windows, he was very knowledgable, light hearted, and answered all of our questions. This is why we went with this company. We were told that they had their own installers but it was clear that they did installations for several different companies as I noticed the main guy took a call from one of the competitors. Before the crew started, I tipped them all $20 just to set the tone, which was suggested by one of my contractor friends. All of my windows were filthy, vinyl scratched on one, dust/dirt/nails left behind by the installers. No instructions on how to remove the screen from the windows, etc... They were in a hurry to leave. I've emailed Alex twice about my disappointment with the installation with no response. Not that I expected someone to come back and clean my windows, clean the dirt around my freshly painted trim, the debris sitting on my roof and around the outside of my windows... Common courtesy would be to acknowledge your mistakes and coach the installers or get new ones. Clearly they don't care about repeat business or referrals. During the consultation I told Alex that we will want to do patio doors in the very near future but I will not be dealing with "Canadian Choice" Windows.
- Approximate cost of services:
- $6,500.00
- Company Response
Thank you for choosing Canadian Choice Windows. We appreciate your review. We are so happy to hear that our sales representative as well as installation crew completed your project well. Best regards from our family to yours