Canadian Choice

After reading all of the great reviews online, I decided to call and get a quote. Phil came to our house and was very knowledgeable. We really enjoyed his comments and he did not try to up-sell. He showed us pictures of retrofit windows (his recommendation) and we decided to get the windows and were happy with the price. Everybody was on time and courteous.

Our issues came when the installation happened. They cancelled 2 days prior so we rescheduled to the next 2 days. This was a bit of a headache to get off work for these dates but not a major issue. The windows were installed in 2 days, 1 day inside, 1 day outside. After day 1 we noticed a lot of damage to the frames and we were told by the installer we would have to fix ourselves. The new windows left a lot of cracks and holes from old hinges. When the installers left, we noticed a lot of metal scraps outside, including broken glass, shards of metal and large pieces of old frame. The inside was not thoroughly cleaned as well. We emailed Phil the next day and he came out. He basically said that the installers did a great job and went beyond what they were supposed to because they added some trim. We received a small reimbursement for the confusion. There was no mention beforehand that we would have to scrap, sand, caulk and paint every window frame. It took over ten hours to do. I will say that the windows themselves have performed well with the cold weather. We're just unsatisfied with the unprofessionalism of the installers and not being upfront with us that there would need to be this much work afterward.