The windows look solid. BUT the capping done around my window areas is not what I expected as it doesn't follow the same look as what used to be there. I now have some exposed "old" wood in areas where I never used to see it. I await for a resolution at this point - but seem to be waiting much longer than I would expect (16 days and counting). Hopefully they value the money I spent and actually resolve my issues & concerns.
Apr 20th Update:
On the 19th day of waiting - my original installer came by and added a couple of screws to the capping around the concerned window. I was assured that wasps etc wouldn't find the exposed wood "inviting"... my fingers are crossed as I'm not sure this is true. They tell me the work done is definitely under warranty - so I hope that it works out.
I've updated my rating.
- Approximate cost of services:
- $5,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi M & T, thank you so much for your feedback. We're gravely sorry for the trouble this may have caused. We want to thank you sincerely for giving us the opportunity to fix our mistake and having the patience to let us come through. Please feel free to contact us at any point in time should there be any further need for services. As the installer has informed you, all of the products and the service he provided will be under warranty. Thank you once again for your generous business from Canadian Choice Windows & Doors.